Museum Accessibility

The Westbank Museum has self-assessed as having the following accessible attributes. Please contact us directly for further detail if required.


  • Designated accessible parking near an accessible entrance that is specifically marked


  • Entrance has no steps 
  • Entry point is automated 
  • Entry route has a door that is at minimum 815 mm wide

Lobby/Reception Area 

  • Lowered counter at the reception desk 


  • Can be reached without stairs
  • Restroom is all-gender accessible 
  • Has a main entrance that is a minimum 815 mm
  • Has handrails beside toilet 
  • Has an outward swinging door 


  • Displays and information can be viewed from a lowered height 
  • Key activities/displays are accessible to guests using mobility devices
  • Audible alarm 
  • Staff are available to accompany guest through venue as a guide, and to describe the sights
  • Clearly marked exit signs 
  • Displays have lighting suitable for partially sighted persons  
  • Staff are trained to use alternative communication tools such as Apps or text messaging
  • Business has a visual warning (alarm) system
  • Emergency Plan
    • Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements
  • High Speed Internet Service
    • Business has high-speed internet service available for video application use
  • Service Dogs
    • Staff have been trained on guide and service dog policies
    • Has a dog relief area on site